VexGo Privacy Policy

1. Introduction

Welcome to VexGo ("we," "our," or "us"). VexGo is a mobile application that connects bike owners with individuals seeking to rent bikes. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") available on the Apple App Store and Google Play Store. By using VexGo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Mobile phone number, full name, email address, profile picture
• Identity Verification: Government-issued ID documents, selfie photos for verification purposes
• Bike Listing Information: Photos of your bike, bike details, location, pricing information
• Booking Information: Rental dates, payment details, communication records
• Referral Information: Referral codes you enter or share
• Communication Data: Messages sent through the app's chat feature

2.2 Information Collected Automatically

• Location Data: Precise location information (GPS coordinates) when you use location services to find nearby bikes or set your location
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: App usage patterns, features accessed, time spent in the app, crash reports
• Log Data: IP address, access times, pages viewed, app interactions

2.3 Permissions We Request

• Camera: To take photos of bikes for listing and identity verification
• Photo Library: To select photos from your device for bike listings
• Location Services: To find bikes near you and display your location
• Storage: To save app data and cached content locally on your device

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• To create and manage your account
• To facilitate bike rentals and listings
• To process payments and manage transactions
• To verify user identity and prevent fraud
• To match renters with bike owners
• To enable communication between users

3.2 Service Improvement

• To analyze app usage and improve user experience
• To develop new features and functionality
• To troubleshoot technical issues
• To conduct research and analytics

3.3 Communication

• To send you service-related notifications
• To respond to your inquiries and support requests
• To send important updates about the app
• To notify you about bookings, payments, and account activity

3.4 Safety and Security

• To verify user identities and prevent fraudulent activity
• To ensure compliance with our Terms of Service
• To protect the safety and security of our users
• To investigate and prevent potential violations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Your profile information (name, profile picture) is visible to other users
• Bike listings are visible to potential renters
• Booking information is shared between renter and owner

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Payment processors
• Cloud storage providers
• Analytics services
• Customer support platforms
• Identity verification services

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Enforcement of our Terms of Service
• Protection of rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

5.1 Data Storage

• Your data is stored on secure servers with industry-standard encryption
• Some data is stored locally on your device using secure storage mechanisms
• We retain your information for as long as necessary to provide services and comply with legal obligations

5.2 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

6.2 Correction and Deletion

• Update or correct your personal information through the app settings
• Request deletion of your account and associated data

6.3 Opt-Out Rights

• Opt out of marketing communications
• Disable location services through device settings
• Revoke camera and photo library permissions through device settings

6.4 Account Deletion

You can delete your account at any time through the app settings. Upon deletion:

• Your account will be permanently removed
• Your listings will be removed
• Active bookings will be handled according to our cancellation policy
• Some information may be retained for legal compliance purposes

7. Location Data

7.1 Collection

We collect precise location data when you:

• Enable location services to find nearby bikes
• Set your location for bike listings
• Use location-based features

7.2 Use

Location data is used to:

• Show bikes available near you
• Calculate distances between users and bikes
• Improve search results
• Enhance safety features

7.3 Control

You can control location sharing by:

• Disabling location services in your device settings
• Adjusting location permissions in the app settings
• Choosing not to share your precise location

8. Camera and Photo Access

8.1 Camera Usage

We access your camera to:

• Take photos of bikes for listings
• Capture identity verification documents
• Take profile pictures

8.2 Photo Library Access

We access your photo library to:

• Select photos for bike listings
• Choose profile pictures

8.3 Control

You can revoke camera and photo library permissions at any time through your device settings. Note that some features may not work without these permissions.

9. Children's Privacy

VexGo is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using VexGo, you consent to the transfer of your information to these countries.

11. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11.1 Third-Party Services We Use

• Payment Processors: For processing payments
• Cloud Services: For data storage and hosting
• Analytics Services: For app usage analytics
• Identity Verification Services: For user verification

12. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending you a notification (for material changes)

Your continued use of the App after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@g3byte.com
• Address: G3Byte Technologies
• App Support: Available through the app settings